Think back to a doctor’s appointment you had two years ago or even six months ago. Chances are the office phone that called you wasn’t the same as the main number, so you missed the call and tried to call back but got lost in the voicemail desert. Did you have to play phone tag just to confirm the appointment? That dreadful scenario has been going on for years, but the time has come for that way of doing business to disappear.
Welcome to PatienTel, where we curate a new patient experience dedicated to serving the specific needs of the medical industry. Communication in healthcare has dramatically evolved; find out how PatienTel can get you set up for success.
What Are Cloud-based Phones?
Cloud-based phones are the next frontier of business communications. Instead of having an on-premise, legacy phone system, a cloud-based phone connects to a remotely managed and maintained phone system. In this instance, you are paying for access to a suite of features and functionalities instead of buying the entire infrastructure. You get the best of both worlds: a state-of-the-art system while the provider manages support and maintenance. The possibilities for communication in healthcare have never been better.
How Does Your Medical Office Benefit?
You benefit from selecting a specialized system, one that’s built only to bring in the features you need, not a ton of items you don’t need, saving you money. Depending on your practice, the required communication channels vary, but choosing the right one for the situation is very powerful.
You could be between patients, but with voicemail-to-email transcription, you can get the urgent update you were waiting for and can pass the info along. You are saving precious time and staying on schedule.
Business Texting
Over the last couple of years, businesses have incorporated texting at an astonishing rate, but there is one issue that most don’t realize: people usually have the main office number saved, not a random five- or six-digit number. According to G2, a staggering 90 percent of consumers respond to a business text within 30 minutes of receiving it. Our texting solution comes through to the patient at the same number as our office line, giving more credibility to the interaction. There’s no doubt about who they’re communicating with, elevating the patient experience.
Reports and Analytics
Robust data isn’t just for contact centers. Every industry has different use cases and needs for data, and healthcare is no different. By digging into call data, you can find areas of the patient experience that are missing the mark. When calls get routed to a specific queue, do they wait longer than when calls are sent to other queues? Does that wait time increase the rate at which patients hang up? After they disconnected the call, did anyone follow up with those waiting to see if they still need assistance?
Before advanced communication for healthcare, how were you keeping track of your patient communication standards and metrics? It’s a scary thing to think about, isn’t it?
Offload Support
The beauty of a cloud hosted phone system is leaving the support to a trusted partner. Chances are you have worked with a telecommunication provider in the past. Still, it was probably a bit of a contentious relationship because they would have to send someone to your location to constantly fix equipment. That’s inefficient, and you can’t wait for someone to help.
We use IT monitoring software to keep the system running at peak performance. If any issues arise, we probably already know about it and are working on a fix. You are never left alone to be technical support.
Cost Reduction
When you are no longer tied to a traditional copper-line-based phone system, you can save as much as 50 percent on your ongoing costs. It doesn’t matter who you are; a sizeable savings like that boosts your bottom line. It’s not just the initial investment either when you combine the potential cost savings with now redundant programs when you implement the communication for healthcare from PatienTel.
Make the Switch to PatienTel; It’s Doctors’ Orders
The expectations of the modern consumer and patient have grown considerably since the pandemic. The need to accelerate communication advancement has helped areas like healthcare respond with solutions that people actually want to use.
PatienTel is the match for your healthcare communication needs. Contact us today!
