Patient communication is at the core of your practice. If you miss the boat in any way, your practice will begin to suffer. It’s not just about basic communication, either. Since the pandemic, people expect better communication but simpler. A recent Salesforce study found that 65 percent of customers expect companies to adapt to their changing needs and preferences. Answering the question isn’t enough anymore; being able to anticipate the next and answer that one is what makes great service.
Is your current phone system for healthcare meeting today’s expectations? If not, PatienTel is here to help you meet and exceed those expectations.
Why Healthcare Centric Communication is Vital
Healthcare is a unique animal, and you can’t assume that a generic, off-the-rack phone system for healthcare will meet your needs. Just as your patients have expectations, you have expectations you want your provider to meet as well. Regulatory concerns are very real in working with healthcare and not something to take lightly.
We know what’s at stake and want to help you provide the best support you can without worrying about how you’ll be able to do it. Leave the technology to us; you have patients to focus on.
Features You Can’t Live Without
The idea is simple: to provide the best patient experience possible, you need the best tools without breaking the bank. It seems straightforward enough, but that’s far easier said than done. Here’s the tightrope you are trying to walk as a medical professional, streamlining your business without losing functionality across all business areas. For example, the average business left the world of faxing years ago, but medical offices still rely heavily on it. A phone system for healthcare needs to marry the technologies of the past with the leading-edge features of today.
Secure SMS
According to a G2 study, 91 percent of customers prefer to receive texts from businesses. You will have happier patients and less stressed employees, highlighting the power of a phone system built for healthcare when you harness the power of secure SMS.
Reports and Analytics
Tracking volume and quality assurance gets a bad rap. The goal isn’t punitive but about creating the most welcoming environment for patients. Not knowing when peak times are or understanding why staff gets so many questions about certain information can help you plan your resources and training opportunities appropriately. With easy-to-pull and run analytics, your supervisors and office manager will have a much simpler time staffing for what you need. Say hello to your friendly neighborhood phone system for healthcare.
Seamless Communication
With streamlined communication channels, information is easier to find. Whether you need to chat with another office or retrieve a voicemail on the go, having one system to handle your business communication will be a boon to productivity. A report from Qatalog found that on a typical day, people spend 59 minutes simply looking for information trapped within tools and applications. Doctors, nurses, staff, and patients will benefit from communication being in place for all to access.
Be a Step Ahead of the Competition with PatienTel
As important as it is for your patients to receive the best care, they deserve the best communication, too. Dealing with health scares or ongoing treatment is stressful enough, but if you add in lost time due to poor communication avenues, recovery could be even more difficult. PatienTel is here to provide you with what you need as you provide your patients with what they need. Don’t hesitate to contact us today so we can diagnose the root of your communication struggles.
